At GoldenMobilityScooters.com, we want every customer to feel confident with their purchase. Please review our return policy below before placing your order.
Items may be returned within 7 days of receiving the product. Returns requested after 7 days may not be accepted.
Customers are responsible for all return shipping costs. We recommend using a trackable shipping method and keeping your return tracking information until the return has been received and processed.
Please keep the original box and packaging materials until you are sure you want to keep the item. Items should be returned in their original packaging and in like-new condition.
All approved returns are subject to a 25% restocking fee. This fee helps cover processing, inspection, and restocking costs.
Returned items must be clean, unused or in like-new condition, and include all original parts, accessories, manuals, and packaging. Items that are damaged, missing parts, or not returned in acceptable condition may be refused or subject to additional fees.
Once the returned item is received and inspected, any approved refund will be processed minus the 25% restocking fee and any applicable return-related costs.
Please allow up to 14 days for the refund to be credited back to your original payment card. Processing times may vary depending on your bank or credit card provider.
If you have questions about a return, please contact GoldenMobilityScooters.com before shipping the item back so we can provide proper return instructions.